Privacy Policy

1. Introduction

Chanku East Africa (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, suppliers, website visitors, and partners across Kenya and East Africa.

This Privacy Policy explains how we gather, process, retain, and safeguard personal information collected when you browse our website, purchase industrial tools or 4x4 overland equipment, or interact with our sales and customer service teams.

2. Information We Collect

We only collect personal information that is relevant and necessary to conduct business and fulfill your requests. This includes:

• Identity & Contact Details: Name, business name, physical delivery address, email address, and phone number.
• Commercial & Transaction Data: Details of quotations, tool purchase orders, invoices, and service records.
• Payment Verification: Payment confirmation identifiers, M-Pesa transaction reference codes, and billing information (we do not store raw card credentials).
• Technical & Usage Data: IP address, device specifications, browser type, and navigation patterns on our site gathered via functional cookies.

3. How We Use Your Information

Your personal data is processed strictly for lawful operational and commercial purposes:

• Order Fulfillment: Processing transactions, preparing equipment dispatches, and coordinating local and regional logistics.
• Customer Support: Responding to inquiries, technical product queries, warranty validation, and repair assistance.
• Account Management: Issuing formal invoices, statements, delivery notes, and tax-compliant receipts.
• Legal Compliance: Complying with regulatory obligations under the Kenya Data Protection Act and relevant taxation laws.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data. We share information only with trusted service partners necessary to perform our services:

• Logistics & Courier Partners: Freight and dispatch providers responsible for equipment transport and delivery.
• Payment Gateways & Banks: Financial institutions handling direct banking transfers and mobile payment processing.
• Regulatory Authorities: Law enforcement or government bodies where disclosure is mandated by law.

5. Data Retention & Security Measures

We implement appropriate technical, administrative, and physical safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your personal data.

Transaction records and account data are retained in line with commercial statutory obligations under Kenyan law, after which records are securely destroyed or permanently anonymized.

6. Your Data Rights

Subject to applicable data protection regulations, you hold rights regarding your personal information, including:

• The right to request access to personal data we hold about you.
• The right to request correction of inaccurate, incomplete, or outdated details.
• The right to request deletion or restriction of processing where retention is no longer legally justified.
• The right to object to receiving direct promotional communications at any time.